Suppliers should collect a signed acknowledgement from every Content Moderator that they understand the wellness resources and the alternative work placement policies and procedures available to them.ĭ. The training should include: an overview of the wellness program and resources psychological coping skills and policies/procedures to request an alternative work placement. Content Moderators should complete mandatory training prior to working on sensitive content moderation services, with additional ongoing refresher trainings offered. A detailed description of the nature of the work and examples of types of content to be reviewed should be provided to interviewees.Ĭ. A consistent set of questions and talking points should be used during the hiring process to explain the nature of the role. Job descriptions should accurately reflect the scope of role and activities the Content Moderator is expected to perform, with sensitive content moderation activities explicitly identified.ī. Content Moderator job descriptions should state that the role involves sensitive content moderation. Suppliers should periodically check for updates and subsequent versions of these Standards to stay apprised of current expectations.Ī. As a result, these Standards are subject to change to reflect legal and regulatory updates and industry practices. Wellness programs associated with content moderation continue to evolve and develop. Use of wellness breaks, resources, activities, training, opt out, and counseling services should not negatively impact performance ratings or job opportunities for Content Moderators.Ĭ. Wellness program information and related metrics should be used to monitor effectiveness of the program, and not to penalize individual Content Moderators for availing themselves of wellness program activities. Google will periodically review Supplier compliance to the Standards and may re-evaluate its service engagements if expectations are not met.ī. Suppliers are also responsible for determining the applicability of these Standards for workers other than Content Moderators that may have variable exposure to sensitive content, such as support teams (e.g., quality analysts, trainers, team leads).Ī. Suppliers remain solely responsible for safely administering the sensitive content moderation services and ensuring that Content Moderators have access to mental health and wellness resources commensurate with the sensitive content moderation activities, including determining the type, nature, availability, and schedule of wellness activities and benefits, and handling all related concerns from Content Moderators. Suppliers should stay apprised of and adopt appropriate research-based and industry practices to support the wellness of Content Moderators. Suppliers should continue to comply with: all applicable laws legal regulations, directives, and guidelines all obligations in any contract that Suppliers may have with Google and the Google Supplier Code of Conduct. These Standards set out minimum expectations only. Sensitive content moderation activities mean those activities requiring review of content of a graphic, violent, sexual, or egregious nature. We expect our sensitive content moderation suppliers (“Suppliers”) to implement these Wellness Standards for Sensitive Content Moderation (“Standards”) and to provide safe and healthy working conditions for this work. Google is committed to supporting the wellbeing of our provisioned* extended workforce members who perform sensitive content moderation activities (“Content Moderators”) for/on Google products and services.
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